Frequently Asked Questions
We currently accept payment by the following cards: Visa, MasterCard, JCB and Maestro.
We offer standard delivery to most UK areas except for the following postcodes: HA, ZE, KA, IV, KW, PA and PH. If you would like an order shipped to these postcodes please email us with your details in order for us to quote a delivery price for you.
Simply enter the letters of the first half of your postcode into the shipping calculator box on the cart page e.g. if your postcode is NG22 9FD then enter NG22 into the box.
We calculate the delivery cost based on the weight of the products ordered.
Orders are sent out through Royal Mail or by Courier who will require a signature on delivery. If you are not available to accept your goods when delivery is attempted you will be left a card advising what will happen next.
Once marked as shipped your order should be with you within 2 working days, some postcodes are excluded from this: IV, KW, AB, PA40, BT. Unfortunately sometimes due to circumstances out of our control your order could be delayed once with the courier but it will be delivered as soon as possible.
If you wish to cancel an order that you haven’t received please contact us as soon as possible and have your order number to hand. Where possible we will cancel the order and issue a refund. If the goods have already been shipped we can provide our returns information but you will be required to cover the return postage costs yourself.